Increase administrative efficiency
Our software helps public administrations sustainably modernize their operational processes.
Instead of complex workflows, all stakeholders benefit from a central, user-friendly interface.
Processes such as damage reports, disruptions, or internal work orders are handled not only faster, but also in a structured and traceable way – with clear responsibilities, documented workflows, and transparent communication between internal and external teams. Außendienst.
Your advantages at a glance:
- Centralized, digital capture of damage reports, disruptions, and work orders
- Transparent communication between administration, field staff, and external service providers
- Flexible adaptation to different organizational and legal requirements
- Traceable, real-time documentation of all processes
- Sustainable modernization of operational administrative processes
Problems in the municipality – solve them now with mona
A broken streetlight, a pothole, a littered green space, or noise pollution – every report takes time and creates administrative effort.
With mona, citizens can submit their concerns easily and anonymously – without phone calls, paperwork, or waiting times. All reports are automatically routed to the right place and can be tracked step by step.
✔ Central platform for all requests
✔ Automatic routing to the responsible department
✔ Complete, audit-proof history of every report
✔ Processing status traceable at any time
✔ Secure storage of all data, photos, and documents
Digital citizen participation made easy
Pothole spotted? Streetlight broken? Park bench damaged?
With mona, submitting a report takes just a few seconds.
In four steps to a digital issue report:
- Describe the problem
- Enter location
- Upload a photo
- Send
Import templates
You can get started right away with the template catalog!
Choose from a variety of industry-specific templates, import them with just one click and customize them to your individual requirements.
This template can be customised for your municipality!
Tailored to individual towns and municipalities in Austria
Your advantages
70% less coordination effort in deployment planning
Thanks to digital deployment planning, availability and working hours are clearly visible.
Duplicate planning, follow-up questions, and misunderstandings are a thing of the past.
Legal security & audit capability for orders
By implementing the management systems ISO 27001 and ISO 27701, all data protection requirements are fully met. All records are audit-proof and accessible at any time.
Fewer follow-up questions and misunderstandings – thanks to standardization
Standardized forms with mandatory fields, structured input masks and clear specifications ensure complete and consistent information. In addition, automatically generated reports and appointment reminders can be sent directly to your customers at defined times.
Faster billing and processing workflows
Working hours, services rendered and absences are recorded digitally directly on site - in a structured and standardized manner. The recorded data is available in real time and can be seamlessly integrated into existing billing and administration systems.