Problems in the municipality?
We can help!
Our digital defect reporting system – an integrated function of mona field force – enables citizens to easily report concerns, problems or suggestions for improvement to a public administration online.
- Central platform for all concerns
- Direct transmission to the correct department
- Complete history of each report – including processing status and responsible person
- Optimal basis for transparency and traceability
- All data, photos and documents stored securely
It’s that simple!
Whether it's a pothole, broken street lighting, or a dirty park, reports are made using clearly structured fields with a description, location, and photo.
- Describe the problem,
- Enter location,
- Take a photo
- and send!
Overview and clarity guaranteed at all times
New reports are immediately visible in the system, can be directly assigned to a department, employee or external service provider and updated in their processing status.
- Dropdowns for message type and responsibility
- Location selection via map or input
- Allocation of responsibilities according to employee and availability
Templates for importing
You can get started right away with the template catalog!
Choose from a variety of industry-specific templates, import them with just one click and customize them to your individual requirements.
This template can be customised for your municipality!
Your advantages
30 - 50% less coordination effort in scheduling
Digital planning and allocation in real time significantly reduces the time and effort required for coordination. Your employees' availabilities, absences and working hours are recorded centrally and can be viewed directly. This allows assignments to be coordinated quickly and specifically, without queries or duplicate planning.
Legal security & audit capability for orders
By implementing the ISO 27001 and ISO 27701 management systems, all data protection requirements are met. The data is stored in certified data centers under the highest security standards.
Reduction of queries & misunderstandings
Standardized forms with mandatory fields, structured input masks and clear specifications ensure complete and consistent information. In addition, automatically generated reports and appointment reminders can be sent directly to your customers at defined times.
Shorter billing and processing times
Working hours, services rendered and absences are recorded digitally directly on site - in a structured and standardized manner. The recorded data is available in real time and can be seamlessly integrated into existing billing and administration systems.