Digitization has never been easier.
Defect Reporter: Citizen-friendly municipalities reimagined digitally.
How modern citizen services work when internal processes are taken into account.
Many municipalities already record reports digitally.
But the crucial step is often missing: the internal processing.
mona verknüpft beides – Bürgermeldung und Verwaltungsprozess:
- Send report
- Automatically assign task
- Document progress
- Make completion verifiable
The result: fewer follow-up inquiries, clear responsibilities, and a transparent process for both citizens and administration.
Our mission: clarity in every step of the process.
For us, digitalization means reducing complexity instead of creating new complexity.
Our vision is a working world in which data, people, and tasks are intelligently interconnected.
mona stands for transparency, traceability, and simplicity — across all levels.
This creates processes that not only work, but are also understood.
The right solution for every industry.
Your industry isn’t listed?
No problem — mona can be tailored to any organization.
Our team works with you to develop the right solution — efficient, transparent, and future-proof.
mona at a glance
Efficiency for internal and field services — in a single system.
mona combines planning, execution, and evaluation in a seamless digital workflow.
From scheduling to report generation, all processes are centrally managed — clearly structured, transparent, and adaptable to your organization. Whether in the office or on the go, mona enables teams to work in a connected, efficient, and always up-to-date way.
Task management
Assign tasks with just a few clicks and manage planning and coordination clearly — even in stressful situations.
Progress tracking and proof of performance
Seamless feedback including signature and time tracking directly from the job site. Fewer follow-up inquiries, more proof and certainty.
Flexible & intuitive
Easy to use and adapted to existing workflows. Especially suitable for maintenance and recurring service tasks.
What companies achieve with mona
Our customers report measurable improvements across all areas.
Through clearly defined processes, mobile data collection, and a central platform, full transparency across all workflows is achieved for the first time — from recording to execution.
mona connects all steps and ensures that information reaches the places where it is needed.
The result: more efficient collaboration, less coordination effort, and fully traceable processes at all times — for teams, managers, and all stakeholders.
Experience that builds trust.
Certified. GDPR-compliant.
mona was developed by ILOGS — a software company with over 25 years of experience in designing field-force and workflow systems.
We place the highest value on data security and compliance:
- ISO 27001 / 27701 certified
- GDPR-compliant
- Over 25 years of experience in the digitalization of complex business processes.
- Full data backup included
A system built on trust — proving every day that innovation and security go hand in hand.
Ready to digitalize your workflows?
Experience how mona simplifies your daily processes and makes your company measurably more efficient.
Schedule a non-binding consultation now or try mona for free.
What our customers say
The best thing about mona is how easy it is to use, my employees found their way around immediately. And the real-time updates help us to keep track of current orders.
The automatic reminders before an appointment have significantly increased our customer satisfaction!
We were particularly impressed by the scheduling collision control - no more unnecessary back and forth. Our assignments and employees are planned without overlaps, which relieves our field service enormously.
As a company that works with sensitive customer data on a daily basis, data protection was crucial for us. With the certified data centers, mona gives us the certainty that all information is well protected.
With the reporting function, we always have everything documented and available for download. Really great!!!
We were able to tailor a template to our needs without any problems. The exchange with the field staff also runs smoothly and it is very practical to share notes and images quickly and easily.